FAQs
How do I know which size to choose?
Each product is individually measured by our teams. You can refer to the Size & Measurement tab on each product page. You will find all sizes expressed in centimeters. A guide is also available to allow you to compare these measurements with those of your favorite clothes.
For any questions about sizes, please do not hesitate to contact us at contact@beige-habilleur.com. We will be happy to advise you.
Are payments secure?
All payments are fully secure thanks to 3D Secure and SSL technologies.
Payments can be made by credit card via the secure servers of our banking partners and through PayPal. If you have a PayPal account, you can also pay directly with it without using your credit card.
You can refer to the Secure Payment page for more details.
Do I have to pay VAT?
For customers outside the European Union, prices are displayed excluding taxes. However, your local administration may request customs duties.
Are there any customs duties?
For orders delivered outside the European Union, customs duties, import taxes and any local fees may be due upon arrival of the parcel. These charges are not included in the price displayed at checkout and remain the sole responsibility of the Buyer. They are calculated by the customs authorities of the destination country based on the nature and value of the products ordered.
We invite you to contact your local customs authorities prior to placing an order in order to anticipate any potential charges.
When will my order be shipped?
As soon as your order is validated, we make it a point of honor to ship it in the best conditions and as quickly as possible. We keep you informed of the preparation of your order and its shipment.
How can I track my order?
The status of your order is available in your customer area. The delivery time may vary depending on the shipping method chosen.
Can I return all products?
You have 14 days to return any products you do not wish to keep. However, Made to Order (MTO) products cannot be returned due to their high degree of customization (to the Buyer's taste and measurements). Books and magazines cannot be returned either.
Are exchanges and returns free?
Return costs are free in the European Union from €350 of purchase, and worldwide from €500.
The size does not fit, can I make an exchange?
Exchanges are only offered for the same model in a different size or color. If you wish to exchange for a different model, we ask that you request a refund and place a new order for the new item. All refunds exclude shipping charges.
All products, except Made to Order, can be subject to a size exchange. To do so, please send your request to contact@beige-habilleur.com.
1 — My order is less than €350 in the European Union or €500 worldwide
1.1 Contact us by email at contact@beige-habilleur.com within 14 days of receipt of the order. Please indicate your name, order number, the items you are returning, and your preference for a refund or exchange.
1.2 Pack your items carefully and securely, then return the parcel to us using the courier service of your choice. Please remember to use a tracked service and to insure the parcel for its full value, as items remain your responsibility until they reach us.
Return address
Beige Habilleur
86 rue Bonaparte
75006 Paris
FRANCE
+33 1 88 32 87 89
1.3 Contact us by email at contact@beige-habilleur.com if you have any further questions about the procedure.
1.4 If you are returning items from abroad (outside the EU), we recommend that you inform your post office that the parcel contains returned goods, and describe them as such on any shipping or customs form, with a very low corresponding value. This will help avoid customs duties being wrongly charged on items returned to us. If possible, also request that the following text be included on the customs invoice along with the tracking number of your shipment: "NO COMMERCIAL VALUE - RETURNED GOODS - VALUE FOR CUSTOMS PURPOSES ONLY".
1.5 After checking the condition of the returned product, we will ship the new item in the requested size.
2 — My order is equal to or greater than €350 in the European Union or €500 worldwide
2.1 Contact us by email at contact@beige-habilleur.com within 14 days of receipt of the order. Please indicate your name, order number, the items you are returning, and your preference for a refund or exchange.
2.2 Pack your items carefully and securely, then return the package to us using the prepaid label we will send you by email.
Return address
Beige Habilleur
86 rue Bonaparte
75006 Paris
FRANCE
+33 1 88 32 87 89
2.3 Contact us by email at contact@beige-habilleur.com if you have any further questions about the procedure.
2.4 If you are returning items from abroad (outside the EU), we recommend that you inform your post office that the parcel contains returned goods, and describe them as such on any shipping or customs form, with a very low corresponding value. This will help avoid customs duties being wrongly charged on items returned to us. If possible, also request that the following text be included on the customs invoice along with the tracking number of your shipment: "NO COMMERCIAL VALUE - RETURNED GOODS - VALUE FOR CUSTOMS PURPOSES ONLY".
2.5 After checking the condition of the returned product, we will ship the new item in the requested size.
The product does not suit me, how do I make a return?
As with size exchanges, all products — excluding Made to Order, books and magazines — can be returned within 14 days of receipt.
1 — My order is less than €350 in the European Union or €500 worldwide
1.1 Contact us by email at contact@beige-habilleur.com within 14 days of receipt of the order. Please indicate your name, order number, the items you are returning, and your preference for a refund or exchange.
1.2 Pack your items carefully and securely, then return the parcel to us using the courier service of your choice. Please remember to use a tracked service and to insure the parcel for its full value, as items remain your responsibility until they reach us.
Return address
Beige Habilleur
86 rue Bonaparte
75006 Paris
FRANCE
+33 1 88 32 87 89
1.3 Contact us by email at contact@beige-habilleur.com if you have any further questions about the procedure.
1.4 If you are returning items from abroad (outside the EU), we recommend that you inform your post office that the parcel contains returned goods, and describe them as such on any shipping or customs form, with a very low corresponding value. This will help avoid customs duties being wrongly charged on items returned to us. If possible, also request that the following text be included on the customs invoice along with the tracking number of your shipment: "NO COMMERCIAL VALUE - RETURNED GOODS - VALUE FOR CUSTOMS PURPOSES ONLY".
2 — My order is equal to or greater than €350 in the European Union or €500 worldwide
2.1 Contact us by email at contact@beige-habilleur.com within 14 days of receipt of the order. Please indicate your name, order number, the items you are returning, and your preference for a refund or exchange.
2.2 Pack your items carefully and securely, then return the package to us using the prepaid label we will send you by email.
Return address
Beige Habilleur
86 rue Bonaparte
75006 Paris
FRANCE
+33 1 88 32 87 89
2.3 Contact us by email at contact@beige-habilleur.com if you have any further questions about the procedure.
2.4 If you are returning items from abroad (outside the EU), we recommend that you inform your post office that the parcel contains returned goods, and describe them as such on any shipping or customs form, with a very low corresponding value. This will help avoid customs duties being wrongly charged on items returned to us. If possible, also request that the following text be included on the customs invoice along with the tracking number of your shipment: "NO COMMERCIAL VALUE - RETURNED GOODS - VALUE FOR CUSTOMS PURPOSES ONLY".
I made a return, when will I be refunded?
Refunds are issued within 14 days maximum after receipt of the product and verification of its condition. All refunds exclude shipping costs.
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To do so, simply enter your email address in the field available at the bottom of the home page and click on "Subscribe".
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