Orders & Shipping

Order preparation

Orders are prepared within 1 to 3 working days after validation (weekends and public holidays excluded).

Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping

Parcels are delivered to the address provided at checkout, by postal service or by an independent carrier.

Delivery times are given for information only, in working days from the shipping date:

• Mainland France: 2 to 3 days
• European Union: 3 to 5 days
• Rest of the world (United Kingdom, Switzerland, Norway, United States, Canada, Japan, Asia, etc.): 5 to 10 days

In accordance with article L216-1 of the French Consumer Code, delivery takes place within a maximum of 30 days from the conclusion of the contract. If this period is exceeded, the Buyer may cancel the contract under the conditions provided by law.

In accordance with article L216-4 of the French Consumer Code, the transfer of risk takes place when the Buyer (or a designated third party) physically takes possession of the goods.

In case of loss or damage caused by the carrier before delivery, the Seller will arrange a new shipment or a refund.

Checking your parcel on arrival

When your parcel arrives, please check its condition and the items inside.

If the packaging is open or damaged, we recommend that you refuse the parcel and write on the carrier's slip:

« Parcel refused – open or damaged »

Signing the delivery slip means you accept the apparent condition of the parcel.

Shipping fees

Shipping is free:

• From €350 incl. VAT: Mainland France and European Union
• From €500 incl. VAT: rest of the world (United Kingdom, Switzerland, Norway and all destinations outside the European Union)

Below these amounts, shipping fees are calculated and displayed before you confirm your order.

Customs duties and taxes (outside the European Union)

For any order delivered outside the European Union, customs duties, import taxes and possible administrative fees are not included in the order amount.

These fees are paid by the Buyer and may be requested by the carrier or local authorities at the time of delivery (DAP shipping).

If the Buyer refuses to pay these duties and taxes, the parcel may be returned or abandoned, and the initial shipping fees will not be refunded.

Personal data

The information requested is needed to process your order and may be shared with our partners (carriers, logistics, payment) for this purpose.

This data is processed in line with applicable data protection regulations.

Right of withdrawal, Returns and Exchanges

Right of withdrawal

In accordance with articles L221-18 and following of the French Consumer Code, you have 14 days from the date of receipt to exercise your right of withdrawal, without giving a reason.

Please send your notice to: contact@beige-habilleur.com

Items must be returned no later than 14 days after sending this notice.

Return conditions

Items must be returned:

• In their original condition
• With their original packaging, accessories and tags
• Unworn, unwashed, undamaged
• In a condition suitable for resale

Shoes: please try them on carpet or rugs only. The sole must be intact.

In accordance with article L221-23 of the French Consumer Code, the Buyer may be held responsible for any loss of value caused by handling beyond what is needed to check the product.

Any item that does not meet these conditions may be refused or subject to a partial refund.

Return fees

Returns are free:

• From €350: Mainland France and European Union
• From €500: rest of the world

Below these amounts, return fees are paid by the Buyer.

Sale and Outlet items: return fees are always paid by the Buyer, regardless of the order amount or the destination (European Union or rest of the world).

The Buyer is responsible for the return until the Seller receives it.

Refund

The refund is made within a maximum of 14 days from the day we receive the goods or from the day you provide proof of shipment.

The refund includes the price of the items and the initial standard shipping fees.

Additional fees linked to express shipping are not refunded.

Exchanges

Exchanges are only possible for the same model, in a different size or colour, subject to availability.

For a change of model, please request a refund and place a new order.

Legal exceptions

In accordance with article L221-28 of the French Consumer Code, the following are excluded from the right of withdrawal:

• Magazines and periodicals
• Products made to the consumer's specifications
• Clearly personalised products
• Items marked as « Made to Order »

How to return your order

Step 1 — Contact us

Within 14 days of receiving your order, please write to: contact@beige-habilleur.com

Please include: your name, order number, items returned, and your choice (refund or exchange).

Step 2 — Sending the return

Order below €350 (France and EU) or €350 (rest of the world)

The return is at your own cost. We recommend a tracked and insured shipment for the full value of the parcel.

Order equal to or above €500 (France and EU) or €350 (rest of the world)

A prepaid return label will be sent to you by email.

Return address

Beige Habilleur
86 rue Bonaparte
75006 Paris
France
+33 1 88 32 87 89

Returns from outside the European Union

To avoid being charged customs duties on the return, we recommend writing on the customs documents:

« NO COMMERCIAL VALUE – RETURNED GOODS – VALUE FOR CUSTOMS PURPOSES ONLY »