Orders & Shipping

Order preparation

Orders are prepared within 1 to 3 working days after validation (weekends and public holidays excluded).

Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping

Parcels are delivered to the address provided at checkout, by post or by an independent carrier.

Delivery times are given for information only, in working days from the shipping date:

• Mainland France: 2 to 3 days
• European Union: 3 to 5 days
• Rest of the world (United Kingdom, Switzerland, Norway, United States, Canada, Japan, Asia, etc.): 5 to 10 days

In accordance with article L216-1 of the French Consumer Code, delivery takes place within a maximum of 30 days from the conclusion of the contract. If this period is exceeded, the Buyer may cancel the contract under the conditions provided by law.

In accordance with article L216-4 of the French Consumer Code, the transfer of risk takes place when the Buyer (or a designated third party) physically takes possession of the goods.

In case of loss or damage caused by the carrier before delivery, the Seller will arrange a new shipment or a refund.

Checking your parcel on arrival

When your parcel arrives, please check its condition and the items inside.

If the packaging is open or damaged, we recommend that you refuse the parcel and write on the carrier's slip: “Parcel refused, open or damaged”.

Signing the delivery slip means you accept the apparent condition of the parcel.

Shipping fees

Shipping is free:

• From €350 incl. VAT: Mainland France and European Union
• From €500 incl. VAT: rest of the world (United Kingdom, Switzerland, Norway and all destinations outside the European Union)

Below these amounts, shipping fees are calculated and displayed before you confirm your order.

Customs duties and taxes (outside the European Union)

For any order delivered outside the European Union, customs duties, import taxes and possible administrative fees are not included in the order amount.

These fees are paid by the Buyer and may be requested by the carrier or local authorities at the time of delivery (DAP shipping).

If the Buyer refuses to pay these duties and taxes, the parcel may be returned or abandoned, and the initial shipping fees will not be refunded.

Personal data

The information requested is needed to process your order and may be shared with our partners (carriers, logistics, payment) for this purpose.

This data is processed in line with applicable data protection regulations.

Right of withdrawal, Returns and Exchanges

Right of withdrawal

In accordance with articles L221-18 and following of the French Consumer Code, you have 14 days from the date of receipt to exercise your right of withdrawal, without giving a reason.

Please send your notice to: contact@beige-habilleur.com

Items must be returned no later than 14 days after sending this notice.

Return conditions

Items must be returned:

• In their original condition
• With their original packaging, accessories and tags
• Unworn, unwashed, undamaged
• In a condition suitable for resale

Shoes: please try them on carpet or rugs only. The sole must be intact.

In accordance with article L221-23 of the French Consumer Code, the Buyer may be held responsible for any loss of value caused by handling beyond what is needed to check the product. Any item that does not meet these conditions may receive a reduced refund.

Return fees

Full-price items: returns are free from €350 in Mainland France and the European Union, and from €500 in the rest of the world. Above these amounts, a prepaid label is sent to you by email. Below them, return fees are paid by the Buyer.

Sale and outlet items: return fees are always paid by the Buyer, whatever the order amount or destination.

The Buyer is responsible for the return until the Seller receives it.

Refund

The refund is made no later than 14 days after we receive your withdrawal notice. It may be withheld until we receive the items back or until you provide proof of shipment.

The refund includes the price of the items and the initial standard shipping fees. Additional fees linked to express shipping are not refunded.

It is made using the payment method used for the order.

Exchanges

Exchanges are possible within 14 days, for the same model in another size or colour, subject to availability.

Return fees for the item being exchanged follow the same rules as returns (see above). Shipping of the new item is free.

If the size or colour you want is no longer available, you are refunded under the conditions above.

For a change of model, please request a refund and place a new order.

Legal exceptions

In accordance with article L221-28 of the French Consumer Code, the following are excluded from the right of withdrawal:

• Magazines and periodicals
• Products made to the consumer's specifications
• Clearly personalised products
• Items marked “Made to Order”

How to return or exchange your order

Step 1: Contact us

Within 14 days of receiving your order, please write to: contact@beige-habilleur.com

Please include: your name, order number, items returned and your choice (refund or exchange, with the size or colour you want).

Step 2: Sending the return

Full-price order from €350 (France and EU) or €500 (rest of the world)

A prepaid return label is sent to you by email.

Order below these amounts, or sale and outlet items

The return is at your own cost. We recommend a tracked shipment insured for the full value of the parcel.

Return address

Beige Habilleur
86 rue Bonaparte
75006 Paris
France
+33 1 88 32 87 89

Returns from outside the European Union

To avoid being charged customs duties on the return, we recommend writing on the customs documents:

“NO COMMERCIAL VALUE, RETURNED GOODS, VALUE FOR CUSTOMS PURPOSES ONLY”