Delivery and Return

Order and Delivery

- The parcels are delivered by postal means or private carrier to the adress given by the buyer during the order.

- Shipping costs are included in the invoice according to the choosen delivery option.

- The Seller commits preparing the orders within 15 days after the order's validation.

- The delivery time is given in working days from the release of the parcel by the warehouse.

- A time extension of the delivery doesn't give right to damages.

- In case of non-delivery due to the carrier, the Seller commits to resend the whole or a part of the order according to this Policy.

- The Buyer must check the condition of the parcel and of all the products at the delivery and BEFORE accepting the parcel from the carrier

- The Check is considered as done as soon as the buyer or a signatory given by the buyer has signed the delivery note.

- If the Buyer sees an anomaly on the parcel, a tear or a damage, he must check the condition of the products.

- If the products are damaged, the Buyer must refuse the delivery and indicate on the delivery note « refused Parcel due to opening ar damages ».

- Shipping is free for all orders over 150EUR all over Europe.

- The details asked by the Seller are necessary to proceed with the delivery and will be only given to the legal partners of the company « Jean et Basile » needed to proceed with the order. 

Return & Exchanges

- We offer return or exchange within 14 days of receiving your order.

- The Buyer must ask for a return or exchange within this period by sending an e-mail to [email protected]

- The return costs are supported by the buyer.

- We advise the buyer to use the insurrance of his forwarder to secure the parcel.

- The Buyer must send its return parcel within 14 days after the sending of the e-mail.

- The goods must be send in the orignial parcel with all accessories and tags.

- The goods must be returned in a perfect condition.

- Will not be accepted any dirty goods, stained, used, damaged, washed, or anything making it unsuitable for reselling.

- It is aked to carefully try the clothes on.

- The refund will be made within 30 days after receiving the returned goods.

- Shoes must be tried on a carpet.

- The shoes and the sole must be in a perfect condition to be accepted.

- If the return is not accepted, the parcel will be send back to the buyer at the delivery adress.

- Returns are not accepted for magazines, books and Made To Order products.